Politique de remboursement

Pramsy's returns policy aims to give customers ultimate peace of mind. 

If you have purchased an item and no longer need it, or you are unhappy with it for any reason, you can return the item to us - no questions asked.

Please note that items must be unused and made within 30 days in order to be accepted. We cannot accept items back that have been modified.

If you have purchased an item but wish to cancel the order simply let a member of our team know, but please bear in mind that if the item(s) have already been dispatched there will be a £15 handling fee deducted from your refund, which covers the cost of carriage and processing your return.

Whilst we make every effort to recondition the prams, some scuffs and signs of use will remain. We perform robust checks before dispatching items. Customers are advised to check their item(s) and inform us within 48 hours of receiving their order of any issues.

Returns must be covered by the customer and we advise using a tracked for courier service. 

For large items, a returns administration fee of £15.00 will be deducted from the total of the return.