Terms & Conditions
General terms and conditions of Pramsy website
1. Applicability
1.1 These General Terms and Conditions (hereinafter: ‘T&Cs’) apply to every offer that is made through the website www.pramsy.com (hereinafter: ‘Website’) and to every distance contract (hereinafter: ‘Agreement’) that is subsequently concluded between Pramsy (hereinafter also: ‘we’/‘us’) and a consumer, i.e. a natural person who is not acting in the course of a profession or running a business (hereinafter also: ‘you’).
1.2 Besides these T&Cs, additional terms and conditions may apply to certain products when this is expressly indicated in relation to the product concerned.
1.3 Before the Agreement is concluded, these T&Cs and any applicable additional terms and conditions will be made available to you electronically in such a way that you can easily print or store them on a permanent data carrier. You may also consult these T&Cs at any time on the Website.
2. Pramsy contact details
E-mail: info@pramsy.com
3. General conditions
Refurbished items
3.1 All of the items listed under the Refurbished section are preloved items.
3.2 The photos on the listing are indicative of the pushchair you will receive and not always the actual item.
3.3 We do our best to recondition items to near-new standard but inevitably there will be some cosmetic signs of use, which will remain.
3.4 Pushchairs and related products are covered under a 30-day warranty period. Whereby any mechanical fault is identified in the 30-days from delivery, the item will be eligible for a full refund or replacement.
3.5 Items with issues identified outside of the 30-day period from delivery are not eligible for refund or replacement.
4. Offer, prices and dispatch costs
4.1 The prices and delivery and/or dispatch costs listed on the Website include VAT.
4.2 If an offer or price has a limited period of validity or if an offer is made subject to conditions, this will be expressly stated on the website in relation to the offer.
4.3 For orders shipped outside of mainland UK, there may be additional taxes, customs and import duties to pay. Customers will be responsible for paying these taxes where required.
4.4 Although we do our utmost to ensure that all prices and details on our Website are accurate, errors cannot be ruled out completely. If we discover an error in the price of one or more products that you have ordered, we will inform you thereof as soon as possible and give you the option of confirming the order at the correct price or terminating the Agreement. If we do not succeed in contacting you within a reasonable period using the contact details that you have supplied, or if you do not confirm the order to us at the correct price, the Agreement will be automatically terminated.
5. Formation of the agreement
5.1 The Agreement is formed once you click the ‘order and pay’ button at the end of the order process.
5.2 After placing your order, you will receive an Order Confirmation from us by e-mail with a list of the products that you have ordered, the purchase price of your order and any delivery and/or shipping costs (including VAT), your chosen payment method and the delivery method. As soon as your order is ready to be dispatched from our warehouse, you will receive a Dispatch Confirmation from us.
6. Cancellation or withdrawal of your order
6.1 You may cancel your order as long as you have not yet received a Dispatch Confirmation from us. You may do this by sending an email to info@pramsy.com in which you clearly state that you are cancelling the order, quoting the order number. You will receive confirmation of the cancellation from us by e-mail. If you cancel your order before receipt of the Dispatch Confirmation, we will refund the amount that you have already paid, including dispatch costs, within 14 days of the cancellation. A cancellation charge of £20 will apply.
6.2 You may terminate the Agreement without stating reasons (withdrawal) during a cooling-off period.
- Pushchairs and related products. You have the right to terminate an agreement concerning the purchase of such a product without stating reasons during a 30-day cooling-off period.
The cooling-off period commences on the date of delivery of the order. This is with the exception of items, which have been pre-ordered (please refer to section 6.9).
6.3 Handle the product and packaging carefully during the cooling-off period. You may only unpack to be able to assess whether you wish to keep it. The point of departure here is that you may only handle and inspect the product in the same way that you would be allowed in a shop. You’re only liable for the product's devaluation that is a consequence of your handling the product other than as permitted in this paragraph.
6.4 If you make use of your right of withdrawal, you must return the product with all supplied accessories to us undamaged and in the original condition and packaging within 14 days of making use of your right of withdrawal. Return costs must be paid for by the customer and the customer is responsible for ensuring the item is delivered back to us.
6.5 The risk and the burden of proof for exercising the right of withdrawal correctly and in time rest upon you. The direct costs of returning the product will be born by you.
6.6 If you have made use of your right of withdrawal, we will refund the amounts you have already paid within 14 days of receipt of your withdrawal. An administration fee of £20.00 will be deducted from the return amount.
6.7 If you exercise your right of withdrawal, all supplementary agreements are legally dissolved.
6.9 In the case of items, which have been pre-ordered i.e paid for goods with a date of delivery more than 30 days in the future, the right for withdrawal is void. In the event that there is a manufacturing fault with the goods, we will seek to replace these with a suitable alternative.
7. Delivery and retention of title
7.1 Unless a longer delivery period is agreed, orders will be delivered within no more than 10 working days of placing the order to your supplied delivery address.
7.2 If there is a delay in delivery, if an order cannot be executed or if an order can only be partially executed, you will receive notice thereof within no more than 14 days of placing the order. In that case, you will be entitled to terminate the Agreement without any costs and we will fully refund any amounts that you have already paid within 14 days.
7.3 If delivery of a product you have ordered turns out to be impossible, we will endeavour to offer you a replacement product of comparable or higher quality. You are not obliged to accept this offer and may opt to terminate the Agreement without costs instead, following which we will fully refund the amounts that you have paid within 14 days.
7.4 The address that you provided when placing your order serves as the place of delivery. Delivery has taken place and the products are deemed to have been delivered after signature for delivery of the goods at this agreed delivery address.
7.5 Ownership of the products only passes if we have received full payment of all amounts due in relation to the products. Risk of damage in and/or loss of the products passes at the time of delivery to you.
7.6 The contract between Pramsy and the consumer commences at the point of shipping. This means that the obligations of Pramsy with regard to the delivery of the products are in effect from the moment the products are handed over to the carrier for transportation to the consumer.
8. Stock purchasing
8.1 In the event that we are happy to make a quote to purchase your pram, we will make an offer, which is valid for 2-days from issue.
8.2 The offer is based on the photos and information sent via email. If any items are missing or there is any significant damaged not noted at the point of your agreement to the offer we reserve the right to deduct a reasonable amount to reflect this from the offer.
9. Offers & Discount Codes
9.1 Only one code can be redeemed per transaction.
9.2 Codes cannot be used in conjunction with any other offer, sale or discount.
9.3 Offers have an expiry date and cannot be used in retrospect. Customers requesting to cancel their order to retrospectively use a discount code will be subject to a £50 charge.
9.4 Terms of each code may vary – please refer to the specific advertisement for further details.
9.5 Some products are excluded from all offers and discounts – please refer to product page for further details.
10.6 Pramsy reserve the right to withdraw the offer at any time.
10. Price-Match Promise
10.1 To be eligible for price-matching, customers must demonstrate that an item is available for purchase at an official Bugaboo retailer. The item must be in-stock and available for immediate dispatch.
10.2 Price matching cannot be applied to orders retrospectively.
11. Jurisdiction
11.1 These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.
12. Defamation
12.1 By using this service, you agree not to make any false or defamatory statements about Pramsy, its services, its employees, or its affiliates on any platform, including but not limited to social media and the press. Defamation, for the purposes of this agreement, is defined as any oral or written communication or representation—whether made public through traditional media channels, social media platforms, or any other public forum—that unjustly harms the reputation of, or defames, Pramsy or its employees. Such actions can cause significant damage to Pramsy's reputation and livelihood. Should you engage in such defamatory actions, Pramsy reserves the right to pursue any and all legal remedies available to it, including but not limited to criminal prosecution and civil litigation, in order to protect its reputation and the reputation of its employees. Furthermore, you agree to indemnify Pramsy against any legal fees, damages, and other expenses that may arise as a result of your breach of this clause. This clause is governed and construed in accordance with the laws of the jurisdiction in which Pramsy operates, and any disputes arising under it will be subject to the exclusive jurisdiction of those courts.
13. Bespoke items
13.1 Our Faux Fur Trims are hand made to order and take 7-10 working days to arrive and are non refundable.
14. Safety and Hygiene
14.1 For the safety and hygiene of our customers, we cannot accept returns or exchanges on Car Seats once they have been opened. This policy is in place to ensure that all car seats provided to our customers meet the highest standards of safety and hygiene.
14.2 Prams with carrycots/bassinets are non-returnable or exchangeable once opened to ensure the highest standards of safety and hygiene.
14.3 Travel Cots are non-returnable or exchangeable once opened to ensure the highest standards of safety and hygiene.